Shipping policy

Shipping Policy

We are committed to processing and delivering your orders as quickly, safely, and efficiently as possible. All orders are typically processed within 1–3 business days after payment has been confirmed, excluding weekends and public holidays. During busy periods such as sales events, holidays, or promotional campaigns, processing times may take slightly longer than usual. Once your order has been shipped, you will receive a confirmation email with your tracking number and carrier details, if tracking is available for the selected shipping method.

Shipping rates and delivery times vary depending on your location, the size and weight of your order, and the shipping option chosen at checkout. Estimated delivery times are provided for convenience only and are not guaranteed, as actual delivery may be affected by carrier schedules, weather conditions, customs clearance, or other circumstances beyond our control. We recommend reviewing all shipping options carefully before completing your purchase to select the method that best suits your needs.

Please ensure that your shipping address is entered correctly at checkout, as we are not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete address information. If a package is returned to us due to an incorrect address, refusal of delivery, or failure to collect the parcel, additional shipping charges may apply to resend the order. We also recommend providing a reliable contact number and email address so the carrier can reach you if needed.

For international orders, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost unless otherwise stated. Customs processing may also cause delays that are outside of our control. If your order is subject to inspection or held by customs, delivery may take longer than the estimated timeframe.

If your tracking information shows that your package has been delivered but you have not received it, please check with neighbors, household members, your local post office, or the carrier first. If the issue is still unresolved, contact our customer support team as soon as possible so we can assist you further. In the rare event that your package arrives damaged, please notify us within 48 hours of delivery and include clear photos of the packaging and item so we can review the issue and provide support.

If you have any questions about shipping, delivery times, tracking, or your order status, our customer support team is always happy to help.